Help with UseBy & Print.
Quick answers for printer setup, camera scanning and label printing. If you still need help, email support@usebyprint.com.
My Brother printer is not found on Wi‑Fi. What should I check?
Make sure the phone or tablet and printer are on the same Wi‑Fi network, the printer is awake and network printing is enabled. Guest Wi‑Fi can sometimes block printer discovery.
Do I need Brother's own app installed?
No. UseBy & Print handles supported printer setup and printing inside the app.
Which Brother printers does it work with?
UseBy & Print supports selected Brother QL label printers, P-touch tape printers and the VC-500W. See the Printers page for the current families.
Why does the app warn me about the tape colour?
If Day Dot colours are enabled, the app can compare the label with the tape colour reported by the printer where supported.
Why did the camera not recognise a date?
Try moving closer, improving the light and keeping the date reasonably level. Reflections, curved packaging and unusual fonts can make dates harder to read.
How do I remove app data?
Delete or uninstall the app, or use the app-storage controls provided by your operating system.
Still stuck?
Send us your printer model, phone or tablet model and what you were trying to print.